Terms of Service

Effective Date: September 5, 2026
Last Updated: September 6, 2026

These Terms of Service (“Terms”) govern your access to and use of ragsdaletechadvisory.com (the “Site”) and certain services offered by Ragsdale Technology Advisory (“Ragsdale Technology Advisory,” “RTA,” “we,” “us,” or “our”).

By accessing the Site, submitting information, scheduling a consultation, purchasing a service through the Site, or otherwise using Site functionality, you agree to these Terms.

If you do not agree with these Terms, do not use the Site.

1. About Ragsdale Technology Advisory

Ragsdale Technology Advisory provides business technology advisory, strategy, systems integration, automation, implementation, and related professional services.

Services may include technology assessments, advisory sessions, system and workflow analysis, technology recommendations, vendor evaluation, implementation planning, automation, integration, digital solutions, and other technology-related engagements.

The specific services provided in any engagement are determined by the applicable service description, proposal, statement of work, engagement agreement, order, or other written agreement.

2. Website Information Is Not an Advisory Engagement

Information provided on the Site is for general informational and educational purposes.

Visiting the Site, reading an article, submitting a form, communicating with the website advisor, subscribing to communications, or participating in a complimentary Technology Strategy Call does not by itself create a professional advisory relationship.

A professional engagement begins only when Ragsdale Technology Advisory accepts an engagement under applicable written terms or confirms a purchased service.

General information available through the Site should not be treated as a substitute for professional advice tailored to your specific business, technology environment, risks, requirements, or circumstances.

3. Technology Strategy Calls

A complimentary Technology Strategy Call is intended primarily to:

• Understand your business or technology challenge
• Determine whether Ragsdale Technology Advisory may be an appropriate fit
• Identify the general nature of the problem
• Determine an appropriate potential next step

A complimentary call is not a complete technology assessment or consulting engagement.

Unless expressly agreed otherwise, it does not include detailed architecture, vendor evaluation, implementation planning, configuration, workflow design, written recommendations, technical specifications, or other substantive consulting deliverables.

4. Paid Advisory and Professional Services

Paid services may include fixed-price sessions, bounded engagements, implementation work, assessments, advisory retainers, or other services.

The Site may describe typical scope, pricing, or expected outcomes. Those descriptions do not override the terms of a specific engagement.

For larger or customized engagements, scope, deliverables, assumptions, dependencies, responsibilities, fees, schedules, intellectual property rights, and other terms may be established through a proposal, statement of work, engagement agreement, or similar document.

If an engagement-specific agreement conflicts with these Terms, the engagement-specific agreement controls with respect to that engagement.

5. Client Responsibilities

The quality and accuracy of our work depend in part on the information available to us.

You agree to provide information that is reasonably accurate and complete and to disclose relevant circumstances that may materially affect our analysis or work.

You remain responsible for:

• Business decisions
• Final technology and vendor selections
• Providing appropriate system access
• Maintaining appropriate backups
• Reviewing and approving proposed changes
• Testing changes where appropriate
• Maintaining licenses and third-party accounts
• Security and access controls within systems you control
• Compliance obligations applicable to your organization
• Decisions to implement or reject recommendations

Ragsdale Technology Advisory is entitled to rely reasonably on information supplied by you, your employees, contractors, vendors, and authorized representatives.

6. Recommendations and Professional Judgment

Technology advisory work necessarily involves professional judgment.

Recommendations are based on information available at the time of the engagement, the circumstances presented, available technology, known requirements, and our professional assessment.

Technology platforms, vendors, prices, functionality, APIs, licensing models, security conditions, regulations, and product capabilities can change.

Accordingly, a recommendation appropriate at one point in time may later require reevaluation.

7. No Guarantee of Results

Ragsdale Technology Advisory does not guarantee any particular business, financial, operational, technical, marketing, revenue, cost-savings, productivity, search-ranking, artificial-intelligence, or other outcome unless a specific written agreement expressly states otherwise.

Examples, projections, potential savings, estimated efficiencies, expected benefits, and similar statements are estimates or illustrations and should not be interpreted as guarantees.

Results depend on factors beyond our control, including your implementation, personnel, vendors, technology environment, market conditions, budgets, adoption, data quality, and third-party systems.

8. Third-Party Products and Vendors

We may evaluate, recommend, configure, integrate, or work with third-party products and services.

Unless expressly stated otherwise, Ragsdale Technology Advisory does not own, operate, control, or warrant third-party products.

Third-party services are governed by their providers' terms, pricing, privacy policies, availability, licensing requirements, and service levels.

A recommendation of a product or vendor does not constitute a guarantee of that provider's future performance, security, availability, pricing, or suitability.

Unless disclosed otherwise, recommendations are made based on our assessment of the client's needs rather than an obligation to sell a particular technology product.

9. Artificial Intelligence and Automated Technologies

Our Site or services may use artificial intelligence, automation, machine learning, or third-party AI services.

AI-generated or AI-assisted information may contain errors, omissions, outdated information, or unexpected results.

Website AI functionality is informational and does not independently create binding professional advice, contractual commitments, pricing guarantees, or final recommendations.

Where AI tools are used in professional work, appropriate human judgment may be applied according to the nature and scope of the engagement.

You should not provide passwords, authentication credentials, highly sensitive personal information, regulated information, trade secrets, or other information requiring specialized handling through public-facing AI or website advisor functionality.

10. Fees and Payment

Prices displayed on the Site apply to the services identified and may change prospectively.

Certain services may require payment in advance.

Customized engagements may require deposits, milestone payments, recurring fees, or other payment arrangements specified in the applicable proposal or agreement.

You agree to provide accurate billing information and authorize our payment provider to process charges associated with purchases you approve.

Failure to make required payments may result in suspension or termination of services.

11. Cancellations, Rescheduling, and Refunds

Cancellation, rescheduling, and refund rules may vary by service and may be presented during booking or in an applicable engagement agreement.

Unless otherwise stated at the time of purchase:

• Fees for completed services are non-refundable.
• Work already performed is non-refundable.
• Third-party expenses or commitments incurred on your behalf may be non-refundable.
• Ragsdale Technology Advisory may permit reasonable rescheduling of advisory sessions subject to availability.

If Ragsdale Technology Advisory must cancel a prepaid service that cannot reasonably be rescheduled, the amount paid for the undelivered portion of that service will be refunded.

Nothing in these Terms limits rights that cannot legally be waived.

12. Intellectual Property

The Site and its original content, including text, graphics, branding, frameworks, methodologies, assessments, diagrams, templates, processes, software, designs, and other materials, are owned by Ragsdale Technology Advisory or used under appropriate authorization and are protected by applicable intellectual property laws.

You may use publicly available Site content for your own internal informational purposes.

You may not, without prior written permission:

• Republish substantial Site content
• Sell or sublicense Site materials
• Copy proprietary frameworks or assessments for commercial use
• Remove copyright or proprietary notices
• Scrape or systematically extract Site content
• Use Site content to create a competing commercial product
• Misrepresent our content as your own

Intellectual property rights associated with client-specific deliverables will be governed by the applicable engagement agreement.

13. Acceptable Use

You may not use the Site to:

• Violate applicable law
• Attempt unauthorized access to systems or information
• Introduce malware or malicious code
• Interfere with Site operation
• Circumvent security measures
• Conduct automated scraping or abusive automated requests
• Impersonate another person or organization
• Submit fraudulent or misleading information
• Abuse the website advisor or other automated systems
• Infringe the rights of Ragsdale Technology Advisory or others

We may restrict or terminate access when we reasonably believe the Site is being misused.

14. Confidential Information Submitted Through the Site

General Site forms, complimentary calls, and public-facing website advisor functionality are not intended as secure channels for highly confidential information.

Do not submit passwords, private keys, authentication credentials, Social Security numbers, full payment card information, protected health information, or similarly sensitive information unless specifically requested through an appropriate secure process.

Confidentiality obligations applicable to professional engagements may be established separately in an engagement agreement or other written agreement.

15. Website Availability

We attempt to maintain a reliable Site but do not guarantee uninterrupted or error-free availability.

We may modify, suspend, restrict, or discontinue Site functionality at any time.

16. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND GENERAL WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

RAGSDALE TECHNOLOGY ADVISORY DISCLAIMS WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, OR FITNESS OF GENERAL WEBSITE CONTENT FOR A PARTICULAR PURPOSE.

WARRANTIES OR SERVICE COMMITMENTS APPLICABLE TO A SPECIFIC PROFESSIONAL ENGAGEMENT, IF ANY, WILL BE GOVERNED BY THE APPLICABLE ENGAGEMENT AGREEMENT.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAGSDALE TECHNOLOGY ADVISORY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF THE SITE, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION.

FOR CLAIMS ARISING SOLELY FROM USE OF THE PUBLIC SITE AND NOT FROM A SEPARATE PAID ENGAGEMENT, RAGSDALE TECHNOLOGY ADVISORY'S AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID, IF ANY, SPECIFICALLY FOR THE SITE-BASED SERVICE GIVING RISE TO THE CLAIM OR ONE HUNDRED U.S. DOLLARS ($100).

LIABILITY ASSOCIATED WITH A SEPARATE PROFESSIONAL ENGAGEMENT MAY BE GOVERNED BY THE APPLICABLE ENGAGEMENT AGREEMENT.

Some jurisdictions do not permit certain limitations of liability, so portions of this section may not apply to you.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Ragsdale Technology Advisory and its owners, employees, contractors, and representatives from third-party claims, liabilities, losses, or expenses arising from your unlawful misuse of the Site, your violation of these Terms, or your infringement of another party's rights.

19. Electronic Communications

When you contact us electronically, schedule services, or conduct business with us electronically, you consent to receiving communications related to those interactions electronically.

Marketing communications are subject to the preferences and consent choices presented when you provide your information.

20. SMS Terms of Service and Communication

By opting in to receive text messages from Ragsdale Technology Advisory, you agree to these SMS Terms of Service.

1. User Consent: By providing your mobile number and checking the opt-in box on our web forms, you explicitly authorize Ragsdale Technology Advisory to send automated transactional and marketing text messages to the mobile number provided. Consent is not a condition of purchasing any advisory or consulting services.
2. Message Frequency: Message frequency varies based on your interactions with us, your scheduled advisory sessions, or active consulting roadmaps.
3. Charges and Rates: Standard message and data rates may apply from your mobile carrier. Ragsdale Technology Advisory is not responsible for any fees incurred by your wireless provider for sending or receiving text messages.
4. How to Opt-Out: You can cancel the SMS service at any time. Simply reply "STOP" to any text message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you re-enroll.
5. Support: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or contact our support team directly at contact@ragsdaletechadvisory.com.
6. Carriers are not liable for delayed or undelivered messages.

21. Privacy

Our collection and use of personal information are described in our Privacy Policy, which is incorporated into these Terms by reference.

22. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Subject to any engagement-specific dispute resolution agreement and applicable law, disputes arising solely from use of the Site will be brought in a court of competent jurisdiction located in Georgia.

23. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.

24. No Waiver

Failure by Ragsdale Technology Advisory to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

25. Changes to These Terms

We may update these Terms periodically.

Changes become effective when the revised Terms are posted unless otherwise stated. The “Last Updated” date identifies the most recent revision.

Your continued use of the Site after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by law.

Changes to these website Terms will not retroactively alter a separately executed client agreement unless that agreement expressly provides otherwise.

26. Contact

Questions regarding these Terms may be directed to:

Ragsdale Technology Advisory
3379 Peachtree Road NE, Suite 655
Atlanta, Georgia 30326
United States

Email: contact@ragsdaletechadvisory.com